For any business owner finding ways to boost sales is always a good thing. The market is very competitive though, so how do you effectively do this consistently over time?
There are Two Main Ways to Do This:
- Enhance Your Web Design
- Enhance Your UX
When it comes to web design you need to play with the options. The reality is that different markets require different web designs that effectively reach them.
For example, A medical specialist, an auto repair shop and a library all have very different design needs. Part of understanding what tools you need to attract your audience is to know who they are.
As you gain insight into that, you can enhance your web design to better speak to that targeted audience. This is a great way to consistently increase your market and in turn sales.
Enhancing your overall user experience for your visitors is another method of improving your sales. Go through your website with an “outsider’s” viewpoint. Detach yourself from the actual product and pretend you’re a customer. Look at each touch point of your sales funnel to see what their UX is really about. Does it speak to your intended audience? Is it clear? Does it bring consistent value to them?
Ask these questions about every aspect of your website. Shore up deficiencies and work with good points to make them better. Improving the overall user experience from log-in to check-out can seriously boost your sales to what you want them to be!
TIPS TO REDUCE FRICTION ON YOUR E-COMMERCE WEBSITE
You want to eliminate friction on your e-commerce website as much as possible. Remember that the market is highly competitive and that means that if you put glitches in your customer’s experience, they can easily go elsewhere for their products or services.
Here Are Some Major Ways That Friction Is Built Within a Website:
1. Descriptions are not clear enough. Make sure that every one of your item descriptions is spot-on in terms of specifics. The last thing customers want is a vague description or questions on products. Include a thorough and succinct paragraph to get your product or service’s value across clearly.
2. Pricing isn’t transparent. No one wants an e-commerce website that showcases “surprise” extras upon checkout. For example, if someone buys Widget A at $9.99 and then upon checkout they are notified that to get Widget A to work, they also need to buy Adaptor B at $4.99, they aren’t going to be happy.
3. Methods of payment aren’t diverse enough. A lot of people use PayPal but not everyone! Be sure that your e-commerce website offers a diversity of payment options. You don’t want to put glitches into the shopping process.
4. The shopping cart isn’t easy to work with. Speaking of the shopping process. be sure that the shopping cart you create for your potential customers is clear and easy to manoeuvre. You want them to be able to find it, change it, change quantities, etc. easily and quickly.
5. Tracking isn’t possible. Once a customer buys a product they want to know how long it will take for them to receive it. This is where proper tracking tools will bring huge value to your overall customer UX. Make sure that you have an integrated system that either tracks packages for them or takes them to the delivery method being used.
Go through your website to improve the overall user experience. This is the best way to ensure that they will be happy with your service and continue to come back for more.
